Service Desk Engineer

Chandler, Arizona

Entegee
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Job Description:
  • Resolve service tickets, providing guidance to address aging and complex issues.
  • Assist clients with the design, implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and software.
  • Work with vendor representatives to resolve software and hardware issues.
  • Install and/or upgrade Microsoft Windows Server Operating Systems.
  • Perform advanced virus, malware, and ransomware mediation.
  • Resolve backup issues and perform restore testing.
  • Install, configure, and support complex virtual environments with High Availability in VMware ESXi and Hyper-V environments.
  • Work with clients to strengthen security posture through policy and advanced technologies in line with industry standards and best practices.
  • Participate in after-hours on-call rotation as needed.
Must Have(s):
  • 3+ years in a Systems Engineer or similar role, working in Microsoft environments.
  • Required certifications: Network+, Server+, Windows Server 70-410, 98-365.
  • Knowledge of Windows Server 2016/2012/2008, Active Directory, SQL, SharePoint, Exchange Servers, backup technologies, and troubleshooting Internet/DNS/email/communication issues.
  • Experience with VMware, Citrix, VPN, and Terminal Services.
  • Knowledge of VoIP, voicemail, analog systems, and vendor-specific hardware/software
Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.

Date Posted: 13 April 2025
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