About the Company
Fairfield County MSP is searching for a Service Desk Coordinator to join their team.
About the Role
What You'll Do
- Own the flow of the day: Receive and triage help desk requests via phone and email
- Coordinate and communicate: Assign work to our technicians, manage their schedules, dispatch on-site visits, and ensure that every team member is working efficiently and effectively
- Support the support team: Keep a pulse on workloads, make sure things are progressing, and interject when they're lagging and should be seeking help from our technical manager
- Be the face of calm: Interact with our high-level executives with clarity, professionalism, and empathy
- Run a tight ship: Review technician time entries for accuracy, track hardware and software sales, ensure documentation is clean and complete, and delegate to techs when adjustments are needed
- Think on your feet: Make independent decisions, catch and solve problems in real time, and adapt quickly when priorities shift
Responsibilities
You are:
- Energetic, with an eagerness to improve our day-to-day operations and help our company flourish and grow
- A clear communicator and natural leader who can guide and hold a team accountable without micromanaging. You don't cower when faced with a challenge-you take action
- Able to make quick, smart decisions on the fly; business acumen is a must
- Technically savvy enough to talk the basics, and resourceful enough to know where to look for answers
- Detail-oriented-you always read the fine print and can easily follow directions
- Professional and polished in how you speak, write, and present yourself - you'll be the key point of contact and the liaison between our technicians and our clients
- Skilled in Microsoft Office applications