Support Services Specialist with Security Clearance

Support Services Specialist
Location: Stennis Space Center, MS
Category: Configuration Management
Schedule (FT/PT): Full Time
Potential for Telework: No
Clearance: Top Secret/SCI
1099 Opportunity Only: $40-$50 /hr Description Job Description:
As a Support Services Specialist you will provide daily support for Business Requests / Change Management and other functions. This includes Change Management / Business Request Management / Service Now Admin / Remedy Admin / Deliverables Support, Manual SLA review / & HCAO Account Support Activities. Possible Tasks & Responsibilities:
Primary tasks required: support the Business Request team with daily tasks that include but are not limited to:
Receive and process draft Business Requests (BRs) from Project Managers.
Update BR tracking and coordinate with BR stakeholders. Additional tasks that could be assigned include:
Deliverables: daily/weekly/monthly reports, Change Management tasks that include but are not limited to:
Receive and process draft Change Requests (CRs) from IT Engineers and Project Managers.
Collaborate with sending teams or individuals to finalize CRs per standards that are established by System Owners, Security, and Classified Infrastructure Change Control Board (C-ICCB) policies.
Submit CRs to the appropriate Security teams for review and assist in mitigating any discrepancy or additional details required by Security teams.
Submit CRs to the C-ICCB for review and mitigate any findings identified by C-ICCB.
Provide necessary support for the weekly presentation of CRs to board members for final adjudication.
Input and submit required documentation and approval verification into the appropriate ticketing system, working the CR through the ticketing system workflow until closed.
Provide for weekly, monthly, and ad hoc metrics and/or reporting as requested by System Owners, Security, and C-ICCB teams.
Submit and process Emergency Break Fix (EBFs), Emergency Change Request (ECRs), and extensions as needed.
Update and attach relevant documents within the Remedy ticketing systems.
Additional task that will occasionally be conducted is: Installing and removing network cabling (copper and fiber), Installing servers and switches, Basic Desktop Support (assisting users with monitors, workstations, kvm's), Shipping and receiving, Inventory and rack elevations (Visio), Paperwork (entry/exit forms, power studies), and Decommissioning activities. Basic Qualifications
Hold an active TS/SCI Security Clearance
Ability to work directly with customers, engineers, and project managers.
Experience with Microsoft Office products.
Ability to communicate professionally in both oral and written communications.
Ability to meet weekly deadlines, be organized, and detail oriented.
Ability to be flexible to frequently changing deadlines and policies.
Ability to adapt to different tasks.
Attention to detail and analyses of metrics. Preferred Qualifications
Prior experience with Remedy / Service Now / SharePoint Extensive knowledge of Excel.