Service Desk Analyst - Tier 1
6 Month contract - with a view to go permanent
Hybrid- York
My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.
This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.
Key skills include:
- 1st line support experience working in a similar customer facing role.
- Experience working to and reporting against SLAs
- Knowledge of Windows 10 and Microsoft Office 2016.
- Excellent communication skills, at all levels, with technical and non-technical audiences.
- Provide consistently, excellent levels of customer service.
- Ability to learn quickly and share knowledge with other team members.
- Strong methodical troubleshooting/problem-solving skills.
If you are interested and looking for your next role, please apply with a copy of your CV, or email - (see below)