Service Desk Analyst

Description
Candidates must have a great combination of excellent customer service and strong technical troubleshooting.
Candidates must have strong experience supporting Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN issues.
Any legal experience or experience supporting a document management system is a big plus.
Candidates should have experience taking the initial call from end users (when the end user is most irritated).

The first 5-6 months you will be onsite every day. Then it will be a hybrid of 3 days in the office and 2 days remote.
It is a 12 months + consulting assignment.
The shifts available is Monday - Friday, 11 am - 7 pm.
Skills
Help desk, Service desk, Customer service, Windows 10, Active directory, Microsoft Office, MS Word, Citrix, VPN, document management systems, iManage
Top Skills Details
Help desk,Service desk,Customer service,Windows 10,Active directory,Microsoft Office,MS Word,Citrix,VPN
Additional Skills & Qualifications
Candidates must have excellent communication skills and have excellent customer service skills.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on May 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.