Service Desk Analyst

Miami, Florida

 Pivotal Solutions Inc
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Job Description
Qualifications
  • 1+ years of service desk/support experience
  • Candidate must possess superior customer service skills.
  • Possess excellent written and verbal communication skills.
  • Demonstrate good judgment and strong attention to detail.
  • Respond to customer's service requests received via phone or E-mail.
  • Document and log all support requests received by the Service Desk.
  • Ability to problem solve and or escalate support requests.
  • Research questions using available information resources.
  • Utilize remote control utilities to provide remote technical support.
  • Provide end user with updates on inquires not immediately resolved.
  • Follow-up with end users to ensure problem resolution and customer satisfaction.
  • Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
  • Willing to work shifts to accommodate coverage needs.
Preferred Skills
  • Service Desk experience required.
  • Experience in providing high-level customer service.
  • Knowledge of Track It System.
  • Ability to work in a team environment.
  • Basic knowledge of network administration.
Date Posted: 19 May 2025
Job Expired - Click here to search for similar jobs