The Service Desk Analyst, reporting to the IT Service Desk Manager, plays a key role in the administration, support, and maintenance of end-user systems. This role is also responsible for managing service ticket queues and overseeing security group memberships and permissions across various platforms.
This is a hybrid position based at Magnolia Headquarters, requiring on-site presence 3-4 days per week.
Responsibilities:End User Support - Take calls to our IT Support line and action them by resolving the issue, escalating to other team members, or working with appropriate vendor to resolve the problem.
- Ensure accurate follow-up on support requests, with a focus on user satisfaction and timely resolution.
- Follow established procedures for granting access to Magnolia's local or hosted systems.
- Make deskside visits if appropriate to resolve user issues.
- Setup and deploy laptops, phones, and peripherals for new employees, and provide onboarding support - including an overview of essential systems and tools.
- Package applications for deployment.
- Support Audio/Visual needs as necessary.
- Maintain software and hardware inventories. Monitors and maintains continuity with system software licensing and maintenance agreements.
- Manage and prioritize tickets within our internal ticketing system.
- Manage mobile devices (IOS, Android) and cellular plans.
- Aligns, adheres, and applies established IT policies and procedures to all work performed.
On-Call and Travel Responsibilities: - This role may involve occasional after-hours support for user inquiries, system issues, and scheduled maintenance activities.
- Light travel, approximately once per month, may be required to support operations across Magnolia's Central Texas locations.
Qualifications: - High School Diploma or GED, Required.
- 2+ Years in End User Support in a networked environment, required.
- Intermediate knowledge in Active Directory Administration, required.
- Clear Verbal and Written Communication skills, required.
- Intermediate knowledge of Microsoft Windows 10/11 operating system, required.
- Intermediate knowledge of Microsoft Office Suite, required.
- Strong troubleshooting skills, required.
- Entry Level PowerShell and scripting experience, preferred.
- Experience with call tracking software (JIRA, Zendesk, etc.), preferred.
- Ability to work independently and within a team environment.
- CompTIA A+ certification, preferred.
At Magnolia, our employees drive our strategy and our success. As a team, we engage, energize, and inspire each other to deliver top performance. We offer an exciting, results-focused workplace, highly competitive compensation and benefits, and a range of opportunities for career growth. Help us build a winning company that safeguards workers and the environment, enhances careers, strengthens local communities, and increases value for all stakeholders.
Magnolia Oil & Gas is proud to be an Equal Employment Opportunity Employer: Employment decisions are based on business need, job requirements and individual qualifications, without regard to race, religion, color, national origin, gender (including pregnancy), age, status as a protected veteran, status as an individual with a disability, or any other status protected by the laws or regulations in the locations which we operate. Magnolia Oil & Gas will not tolerate discrimination or harassment based on any of these characteristics. If you need assistance or an accommodation due to a disability, you may contact us at .
Notice to Third Party Agencies:Please note that Magnolia Oil & Gas does not accept unsolicited resumes from recruiters or employment agencies. Without a signed recruitment services agreement, Magnolia Oil & Gas won't consider or agree to payment of any referral compensation or recruiter fee. If a recruiter or agency submits a resume or candidate without a previously signed agreement, Magnolia Oil & Gas explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Magnolia Oil & Gas.
Equal Opportunity Employer
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