Service Desk Analyst

Service Desk Analyst
6 month contract with possibility of extension or full-time conversion
Pataskala, OH. 5 days a week onsite in Pataskala.
Pay range: $23-$28/hr depending on experience level

About the role:

• Will help resolve some software/laptop related issues.
• Help getting Microsoft 365 licenses and apps installed on people's laptops and uninstalling existing apps.
• Helping support users with Microsoft Excel
• May be some conference room setup if there are issues connecting to the TV/projector.
• Help with issues regarding hardware, software, and some accessories they may fund (docking stations and monitors, etc.)
• The software equipment they use right now is Office, a few people use Adobe Acrobat

Qualifications:

• Experience installing Microsoft applications.
• Experience setting up printers and support stations for people.
• Typical office support

Duties:

• Handling software upgrades.
• Helping with password resets.
• Hardware assistance.
• Maintaining and fixing printers (10-12 office printers in total)

Additional Skills:

• Proactive, self-aware.

Experience Level:

• 1-2+ years of prior help desk experience would be suitable.

On-Call Rotation:

• The team takes turn on a rotation.

Travel:

• 5 days a week onsite.