Job Description Job Description
Job Title: Service Desk Analyst - DoD Contract
Location: Arlington, VA (Onsite)
Contract Duration: 5 Years
Schedule: Monday to Friday, 7:00 AM - 4:00 PM
Overview: We are seeking a skilled Service Desk Analyst to support a critical Department of Defense contract at the National Guard Bureau in Arlington, VA. The role requires someone who can hit the ground running, with a focus on reimaging Government Furnished Equipment (GFEs) and ensuring IT systems remain secure and up-to-date.
Key Responsibilities: - Device Reimaging & Maintenance:
- Conduct reimaging, resurfacing, and reconfiguring of GFEs.
- Technical Support:
- Provide Tier I and II support within a high-volume help desk environment, assisting approximately 4,000 end users.
- Handle in-person tickets and phone inquiries while supporting mobile devices and other IT assets.
- Assist with help desk operations when not engaged in imaging tasks.
- System Administration:
- Utilize Active Directory and ServiceNow to manage service tickets and maintain accurate documentation.
- Support IT systems for a 100-person help desk team, including escalation to cybersecurity and other teams as needed.
Hard Requirements: - Certifications:
- Must have CompTIA Security+ or equivalent approved certification.
- Clearance:
- Must possess an active Secret clearance at hire, with eligibility to upgrade to TS/SCI following an SSBI background investigation.
- Technical Expertise:
- Proven experience with reimaging devices, ensuring systems are compliant with updated security standards.
Company Description
Company Description