Service Desk Analyst

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher). This is a shift role: 7:00am-4:00pm Monday-Friday, on site in Arlington, VA Responsibilities of the Service Desk Analyst: Diagnose and resolve client issues using ITIL best practices Track all assigned work and trouble tickets using Remedy ITSM Perform tier 1/2 support, including Active Directory, group policy, etc. Provide process improvement analysis and recommendations Qualifications of the Service Desk Analyst: Active Secret clearance 2+ years of experience in a help desk/service desk capacity Security+ or related certification required Compensation of the Service Desk Specialist: $65,000 - $70,000 (based on experience) Comprehensive benefits - medical/dental/vision insurances, paid holidays, PTO, 401k, sick leave as required by law