Service Desk Agent - Contract Opportunity
Location: South Jordan, UT
Duration: 6-month contract
Pay: $21/hour
Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count.) to join the team of a leading investment banking firm.
Ideal Candidate:
Recent grad with a Bachelor.
Experience or internship.
Strong communication, problem-solving, and organizational skills.
Preference for candidates with at least one of the following criteria:
• College Degree
• Previous contact center experience
What You'll Do:
• Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
• Installs, modifies, cleans up, runs diagnostic programs, and repairs computer hardware/ peripherals and software
• Handle incoming phone calls regarding various customer service inquiries.
• Respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.
• Troubleshoot and resolve customer concerns while ensuring a positive experience.
• Maintain detailed and accurate records of customer interactions and transactions.
Why Join Us?
Gain valuable experience with a leading financial institution. Work in a fast-paced, team-oriented environment that values career growth and professional development. Plus, there's a possibility to convert to a permanent position after the contract period.
Apply now to take the next step in your customer service career