Service Desk Administrator 2

This posting is for a contract assignment and is not a full-time employment offer with Boeing. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Regular and predictable attendance is required

Boeing Defense, Space & Security (BDS), Space and Launch Organization seeks a Service Desk Administrator to support proprietary programs network operations for OCONUS customers. This includes support for user access to computing systems, phones, IT applications, and private network services.

This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

This position requires a successfully completed Tier 5 Investigation (T5), formerly known as a Single Scope Background Investigation (SSBI) by federal government within the last 5 years, or requires candidate to have been enrolled in a Continuous Vetting program within the last 5 years.

This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

This position requires a successfully completed Tier 5 Investigation (T5), formerly known as a Single Scope Background Investigation (SSBI) by federal government within the last 5 years, or requires candidate to have been enrolled in a Continuous Vetting program within the last 5 years.

Position Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.

• Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.

• Manage user accounts, permissions, and access rights in accordance with security policies and procedures.

• Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.

• Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.

• Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.

• Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.

• Monitor service desk performance metrics and contribute to continuous improvement initiatives.

Basic Qualifications (Required Skills & Experience):

• Experience in an IT Help Desk position resolving IT issues

• Basic hardware/software troubleshooting skills

• Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)

Preferred Qualifications (Desired Skills & Experience):

• Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions

• Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options

• Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes

• Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment