Service Designer 2

Hybrid role for Dallas or Central Austin, TX

Description
•  Service designers will be embedded within squads building end-to-end service experiences for customer-facing healthcare offerings within our Customer Solutions team.
•  Expertise in Figma is required for creating visual artifacts like service blueprints, journey maps, and conceptual frameworks.
•  Candidates must provide a portfolio demonstrating real-world service design work - showcasing ability to map, model, and improve service ecosystems.
•  We are seeking strong, T-shaped service designers who can apply human-centered, systems-level methodologies within fast-paced, agile environments focused on healthcare service innovation. ADDITIONAL NOTES TO HIGHLIGHT:
•  We are not seeking marketing, graphic, visual communication, or UX/UI designers for this role.
•  We are not seeking front-end developers or screen-level interaction designers.
•  We are seeking experienced service designers with a track record of mapping complex service ecosystems, orchestrating cross-channel experiences, and improving both customer and operational outcomes.
•  Design thinking and strategic design experience is a bonus.
Soft Skills Needed
•  You are energized by the opportunity to reimagine healthcare services through a systems-thinking lens and human-centered design practices.
•  You are driven by empathy and the desire to improve experiences for customers, providers, and staff across multiple service touchpoints.
•  You are an excellent communicator and storyteller, able to share insights, frameworks, and recommendations with clarity and impact.
•  You excel at fostering collaboration across multidisciplinary partners, including research, product, operations, technology, and marketing teams.
•  You are comfortable working independently, navigating ambiguity, and actively seeking feedback to strengthen outcomes.
•  You can manage multiple initiatives simultaneously, producing high-quality deliverables at pace.
•  You are highly organized, with attention to both service details and big-picture system implications.
•  You enjoy working within an evolving service design ecosystem and contributing to its growth and maturity. Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law. In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment. PandoLogic. Category:Arts & Entertainment,