Service Delivery Engineer

Position: Service Delivery Engineer - ServiceNow

Location: Palm Beach Gardens (PGA), FL (Onsite)

Shift: Flexible, with a focus on 24x7 availability, including nights and weekends

Job Description:

Key Responsibilities:

- Manage and oversee the delivery of IT services in accordance with ITIL best practices.

- Utilize ServiceNow for incident, problem, and change management.

- Ensure high availability and performance of compute environments.

- Provide 24x7 support, including working shifts on Friday, Saturday, and Sunday (40 hours per week).

- Collaborate with cross-functional teams to resolve technical issues promptly.

- Monitor and report on service delivery performance, identifying areas for improvement.

- Maintain strong customer relationships and ensure customer satisfaction.

- Document processes, procedures, and technical solutions effectively.

Qualifications:

- Proven experience in IT service management using ITIL framework.

- Proficiency with ServiceNow or similar IT service management tools.

- Strong technical background with a deep understanding of compute environments.

- Willingness to work flexible hours, including nights and weekends.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Certifications in ITIL and/or ServiceNow.

- Experience in a 24x7 service delivery environment.

- Familiarity with cloud computing and virtualization technologies.

Thanks and Regards

Tarun Sharma

Email: