Service Clerk

It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters. Job Description Peterson Trucks has the immediate need for a Temporary Service Clerk at our Santa Rosa, CA location. (This is a Temporary position lasting four to six months.) The Service Clerk is responsible for providing customer service energetically and professionally to walk-in customers and visitors, discussing service repair estimates, product pricing, and repair lead times with customers. This position works closely with sales, service, inventory, and/or operations teams to ensure quick and accurate information is communicated. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Answer phones and transfer calls per customers or callers' request. Provide "Customer First" service to all walk-in customers and visitors. Keep showroom stocked, priced, and clean. Perform data entry into customer relationship management (CRM) system, Microsoft Excel, and/or Microsoft Word for product repairs Work with inventory and/or service team to prepare invoices, get product ready for customer delivery, and make sure delivery checks and updates have been completed. Maintain communication with Service Manager, Foreman, Technicians, and/or Sales Representatives, regarding customer requests. Assist service department with communicating about estimates, approvals, repairs transactions and getting repairs back to customers. Assist technicians with work order estimates. Participate in process improvement by evaluating current procedures and determining / making recommendations to streamline and improve processes. Maintain punctual, regular, and predictable attendance. Depending on location, may be responsible to: Ensure customers are updated regularly on status of repairs and all documentation is signed & processed properly. Ensure showroom is clean and stocked with accurate pricing on products and accessories. OTHER JOB FUNCTIONS Work collaboratively in a team environment with a spirit of cooperation. Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully take direction from supervisor/manager. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience with QuickBooks is preferred EDUCATION and/or EXPERIENCE High school diploma or GED; and a minimum of one (1) year of directly related administrative experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. CERTIFICATES, LICENSES, REGISTRATIONS None required. The hourly pay rate for this position is $28.00 Peterson Trucks, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.