Service Advisor Previous Experience

Longview, Texas

Peltier KIA Longview
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We are looking for individuals who can think on their feet and communicate effectively to join our team. Here at Peltier we believe on the philosophy of "Have fun, and Make money" So, bring your positive attitude and get ready to be a part of a fun atmosphere. As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping our guests apprised of work progress. Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Holidays
  • Paid Maternity Leave
  • Paid Paternity Leave
  • Paid Training
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the guest experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Create a positive and fun guest experience on a daily basis
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Maintain a professional and positive work environment
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Able to maintain a positive attitude on a daily basis even in busy situations
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Date Posted: 21 December 2024
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