Join Our Winning Team. Jim Shorkey Auto Group, a leading automotive provider in Pennsylvania, Ohio, and Georgia, is seeking a dynamic and customer-focused Service Advisor to join our Austintown, Oh team. As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring a seamless and exceptional service experience.
Responsibilities: - Greet customers promptly and professionally, assessing their vehicle needs.
- Clearly explain service options, recommend appropriate maintenance, and provide accurate estimates.
- Utilize our state-of-the-art service management system to efficiently handle customer appointments and vehicle information.
- Maintain open communication with customers, providing updates on service progress and addressing any concerns.
- Build strong relationships with customers to foster loyalty and repeat business.
- Collaborate effectively with technicians to ensure timely and quality repairs.
- Adhere to dealership policies and procedures.
We Offer: - Competitive compensation and benefits package.
- Opportunities for professional growth and advancement.
- A positive and supportive work environment.
- The chance to be part of a winning team.
- Plus, so much more.
Requirements
- Previous experience in the automotive service industry preferred.
- Excellent customer service and communication skills.
- Strong organizational and time management abilities.
- Proficient computer skills.
- Valid driver's license with a clean driving record
- Ability to pass a pre screen background and drug test
If you are passionate about providing exceptional customer service and have a strong automotive background, we encourage you to apply.