Service Advisor

Overview

Lazydays RV is looking for RV Service Advisors to join our growing team.

SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.

Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation's leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.

Why our Service Advisors Choose Lazydays:

• Aggressive performance Based Pay Plans
• Paid training
• The Best Dealership Facilities in the Area
• Competitive health and wellness benefits
• Paid vacation (yes, we are in the recreational sales and service industry)
• Employee Stock Purchase Plan (ESPP)
• Fun work environment (really it is.)
• Growth opportunities- the growth of our teammates preserves our culture.
• Sponsorships in our local communities-ways for you to get involved
• Paid OEM Training

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Meet & Greet daily appointments as needed
• Perform detailed write-up of customer's concerns.
• Inspect all incoming coaches for existing physical damage, and note as required, with customer's signature.
• Have customers sign a liability disclosure form on all coaches coming in for service.
• Obtain or write necessary estimates of needed repairs.
• Handle paperwork by warranty/retail procedures.
• Obtain customer credit card information for all retail repair orders, before work is started.
• Maintain communications with the Service Manager and customers; keep customers informed on the status of repairs.
• Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
• Return all phone messages promptly.
• Keep all paperwork and repair orders current.
• Go over all completed paperwork personally with the customer upon pickup.
• Assure the customer receives an invoiced Repair Order (RO).
• Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
• Prepare required reports.
• Pre-invoice all service repair orders and ensure customer's keys and paperwork are delivered to the cashier
• Ensure all documentation is provided when required - either by manufacturers or company process
• Review, book, and pre-invoice all stock unit tickets, delivery repair orders, and service repair orders to estimators
• Add jobs to open repair orders as needed by advisors, techs, and delivery managers. All service coordinators are cross-trained and can fill in when needed - either at satellite locations or as sublet coordinators.
• Attend all company-required meetings and training.
• Additional responsibilities as requested or required.

Qualifications

QUALIFICATIONS and EXPERIENCE:

• Valid Driver's License issued by worked-in state and clean driving record to meet insurance requirements
• Professional in appearance and conduct.
• Excellent time management skills; ability to multitask and re-prioritize as needed.
• Ability to resolve problems with minimal supervision/direction.
• Ability to read and comprehend instructions and information.
• Trainable in vehicle mechanical/technical operations.
• Sales and Quality Assurance experience preferred.
• Must have excellent customer service and communication skills, both verbal and written.
• Ability to speak, read, write and comprehend English