Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace.
Responsibilities:
- Assists the Service Manager in quoting, estimating, and delivering CVA's (service contracts) upcoming jobs coming into the service department.
- Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
- Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
- Communicates with and coaches employees on assignments, providing technical expertise as needed.
- Seeks customer feedback proactively, anticipates problems and responds promptly.
- Responds and follows up to employee issues and concerns.
- Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
- Advises Service Manager of all customer complaints.
- Assists the team in the implementation of Contamination Control Guidelines.
- Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service.
- Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence.
- Exhibits technical and product knowledge on all equipment sold within the dealership's area of responsibility.
- Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives.
- This position requires taking afterhours calls to support customers and technicians as needed.
- Works within and promotes vision, mission, and values of BMC.
- Performs other duties as assigned.
Qualifications:
- A High school and/or technical school education or equivalent combination of experience, training and/or education required.
- Strong customer service skills
- Strong computer skills
- Strong technical knowledge
- Excellent oral and written communication skills
- Strong time management skills
- Ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
- 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
- Health Insurance - 3 plan options
- Health Savings Account - Employer contribution up to $1,300/year
- Dependent Care Flex Spending Account
- Dental Insurance - 2 plan options
- Vision Insurance
- Basic Life/AD&D and Supplemental Life Insurance
- Employer paid Short-Term Disability Coverage - 60% of base pay/salary
- Long-Term Disability Coverage
- Maternity / Paternity Benefits
- Holidays
- Paid Time Off (PTO)
- 401(K) Plan
- Employee Assistance Program (EAP) - including Health Coaching
- SmartDollar - employer paid financial planning program
- Legal Shield/ID Shield products
- Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
Butler Machinery Company Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
EOE/Minorities/Females/Vet/Disability