Service Advisor

Spruce Pine, North Carolina

Spruce Pine Chevrolet GMC

Meets and Greets customers in a timely, manner and begins to build a relationship with the customer by obtaining their vehicle information
Collects the customers vehicle issues accurately and clearly on the repair order
Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer
Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications
Provide a complete and accurate written and electronic cost estimate for labor and parts
Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised
Review every repair order before contacting the customer to make sure work is completed, and authorization is noted
Closes repair orders in a timely manner
Explains the work performed on customers vehicle and all charges to the customer
Implements a quality control process to eliminate comebacks
Maintains high customer satisfaction standards

Date Posted: 16 May 2025