Service Advisor

Our Mercedes Benz dealership is seeking an automotive service advisor who loves greeting customers, assessing customer needs, and scheduling appointments for our capable service technicians. In this role, you'll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you're confident you're the one we need to fill this promising position, apply now. Responsibilities:
• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Oversee the schedule for service department technicians' repairs
• Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
• Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
• Relay relevant automotive technology and product knowledge to explain necessary repairs to customers scheduling service appointments
• Attitude is everything-greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards Qualifications:
• Work history should include a service advisor role or other employment-related to automotive technology
• High school diploma or GED is mandatory
• Stellar communication, organizational, and interpersonal skills are needed
• Possess a valid, state-issued driver's license and acceptable driving record
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary Requirements
• Previous experience as a Service Advisor is preferred
• CDK or similar DMS proficiency preferred
• Must have strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Must be able to manage in a fast-paced work environment with limited supervision
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license Compensation: $65,000 yearly

• Attitude is everything-greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Compensation:
$65,000 per year