We've built an excellent team, but we're always looking for new employees who are driven, have a love for all things automotive and believe in great customer service. There are a wide range of opportunities at our dealership, whether you're a financial expert, or prefer to demonstrate features to customers. If you think this is the ideal career for you, we welcome you to apply and we'll contact you if you seem like a great fit for our team.
Responsibilities - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications - Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Benefits available after waiting period include: Medical, Dental, Vision, Voluntary and Company-Paid Life Insurance, Paid Time Off, 401K, Flexible Spending Account, AFLAC and Legal Shield. You'll also enjoy employee discounts in sales and service.
All applicants will be subject to pre-employment screening which includes a DMV records check, criminal background screen and drug screen. Skyline Ford is an Equal Opportunity Employer.