Hillsboro Ford is currently seeking a Service Advisor / Writer to join our Service team. Hillsboro Ford is a family run business with a focus on exceptional customer satisfaction. We are looking for a motivated individual that genuinely cares about the customer. Someone who works well with others, who is friendly and has the desire to succeed. Responsibilities will include:
Service Advisor Responsibilities: - Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements: - Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
Service Advisor Compensation and Benefits: - Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- 401(K)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.