Automotive Service Advisor
Location: Nashua, NH
Job Type:Full-Time
About Best Ford At Best Ford, we are committed to delivering top-tier automotive service while building lasting relationships with our customers. As a growing dealership with a reputation for excellence, we are expanding our service department to include a Pro Elite Commercial Service Division, offering new opportunities for career growth and advancement.
Job Summary We are seeking a customer-focused and detail-oriented Automotive Service Advisor to join our dynamic service team. This role is essential in ensuring a seamless service experience for our customers, acting as the key point of communication between them and our technicians. If you thrive in a fast-paced environment, have a passion for the automotive industry, and excel in customer service, we want to hear from you.
Key Responsibilities - Welcome customers and listen to their vehicle concerns with a professional and friendly approach.
- Accurately document service needs, explain recommended repairs, and provide transparent cost estimates.
- Effectively communicate with service technicians to ensure repairs align with customer expectations.
- Obtain approval for recommended repairs and services from customers, extended warranties, or manufacturer warranties before proceeding.
- Keep customers informed on repair status, estimated completion times, and any additional findings.
- Offer recommended maintenance and service packages to enhance vehicle performance and longevity.
- Ensure customer satisfaction by delivering an outstanding service experience from start to finish.
- Process repair orders, invoices, and payments with attention to detail and accuracy.
- Resolve customer concerns promptly and professionally, maintaining strong relationships.
Qualifications & Skills - Previous experience as a Service Advisor or in a customer-facing automotive role preferred.
- Strong knowledge of vehicle maintenance and repair services.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience with dealership management software Dealertrack and Xtime is a plus.
- Strong sales and upselling abilities to maximize service opportunities.
- Valid driver's license and a clean driving record.
Why Join Us? - Exciting Expansion - Be part of our growing team as we launch a Pro Elite Commercial Service Division, creating new career growth opportunities.
- Competitive Compensation - Extremely competitive pay plan that is above market.
- Comprehensive Benefits - Health, dental, vision, 401(k), paid time off, and more.
- Employee pricing - Employee pricing on both new and pre-owed vehicles as well as cycles.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you're looking for a rewarding career with a dealership that is expanding and investing in your future,
apply today and grow with Best Ford.