Service Advisor

Req Number
AUT-24-00092

Open Date
8/27/2024

Position
Service Advisor

Location
Genesis of Milford

About the Organization
Key Cars is one of the fastest growing retail automotive dealer groups in Connecticut. Our mission statement is that we are solution providers and not product pushers and we believe everyone deserves to drive a nicer, newer car. You will be an integral part of ensuring our customers find solutions to their transportation needs. We work exceptionally at Key Cars, doing whatever the job is to the best of our ability. We all pledge to provide our customers exceptional service and exceptional solutions at every opportunity.

Description

Job Summary:

We are looking for a Luxury Service Advisor to join our team. The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Top Rated Medical/Dental Benefits
• $25,000 Free Life Insurance
• 401(k) with company match after one year
• Paid Vacation
• Employee Pricing Program on New Hyundai's
• Fun, energetic environment with lots of employee appreciation events
• Employee referral program
• Much more.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver's license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Number of Openings
1

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Category
Automotive Service

Tags
service advisor, advisor, client advisor, auto repair, auto repair advisor, automotive service advisor, parts and service, parts & service, auto service, automotive service, shop hours

This position is currently accepting applications.