Diehl Hyundai of Massillon is looking to add experienced Service Advisors. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be the primary responsibilities. Apply today.
As a Service Advisor you will: - Greet customers in a timely and friendly manner.
- Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order.
- Advise customers on the maintenance intervals according manufactures specifications.
- Provide customers with a complete and accurate estimate for labor and parts.
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle.
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed.
- Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
- Verify manufacturer and extended warranty coverage.
Benefits: - 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- We offer competitive wages and embrace a "promote within" philosophy.
Qualifications: - Valid driver's license with clean driving record
- Time management skills
- Commitment to 100% customer satisfaction
- Have basic computer skills to include typing and Microsoft Excel
- Be organized, professional and courteous
- Previous Service Advisor experience is preferred