Service Advisor

Benefits:

401(k) matching

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Job Description:

If you're passionate about people and about customer service and want to work with one of the most dedicated and committed service teams in the business, this may be the career for you. Oasis Home Center is looking for a result-driven Service Advisor. The Service Advisor is responsible for selling and promoting all products and services offered by Oasis Home Center, by following the company standards and expectations.

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the company standardized customer service techniques.
• Listen to and thoroughly document customer's concerns, inspect, and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Technician to the customer so that they can make an informed decision. Properly document all recommendations in customers file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when finalizing a customer's ticket to include a review of the completed work and explanation of applicable warranties.
• Other duties as assigned

Qualifications: High School Diploma or equivalent Prior experience as a Service Advisor is preferred.