Description of the role:
As a Service Advisor at Reeder Chevrolet located in Knoxville, TN, you will be responsible for providing exceptional customer service, scheduling vehicle service appointments, and accurately documenting customer concerns. You will serve as a liaison between the customer and the service technicians to ensure a smooth and efficient service experience.
Responsibilities:
- Interact with customers to determine their vehicle service needs.
- Schedule service appointments and follow up with customers.
- Document customer concerns and communicate them to the service technicians.
- Provide estimates and recommendations for necessary repairs or maintenance.
- Ensure customer satisfaction by resolving any issues or concerns promptly.
Requirements:
- Prior experience in customer service, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems and maintenance.
- Ability to work in a fast-paced environment and multitask effectively.
- High school diploma or equivalent.
Benefits:
- Competitive compensation ranging from $60,000 to $115,000 per year.
- Health insurance and retirement benefits.
- Paid time off and holiday pay.
- Career development opportunities.
- 401K
About the Company:
Reeder Chevrolet is a leading automotive dealership in Knoxville, TN, known for its commitment to customer satisfaction and high-quality service. We pride ourselves on our knowledgeable staff and exceptional service, and we are looking for dedicated professionals to join our team.