Advisors are key liaisons between customers and auto technicians, ensuring customers understand the work being done on their vehicles and the associated costs. They play a crucial role in maintaining customer satisfaction and loyalty by providing exceptional
service and accurate information. At D'Arcy Automobiles we strive to make every customer a customer for life. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. D'Arcy Automobiles is a collaboration of our 4 dealerships, D'Arcy Buick GMC, D'Arcy Hyundai, D'Arcy Chevrolet and D'Arcy Mitsubishi.
Benefits - Medical, Dental
- 401K
- Paid Training and Vacation
- Company Holidays
- Saturday Lunches
- Employee Discounts
Responsibilities - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department employees.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications - Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Proven track record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self motivated
- Able to work with little supervision
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.