Service Advisor

Holly, Michigan

Szott Ford
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We do things differently at Szott Ford. We truly value our employees & we want to give you the tools you need to make a solid career.

You should enjoy coming in to work each & every day.

Flexible schedule - NO WEEKENDS.

If you're ready to join a winning team, we're ready for you.

BENEFITS:
  • Paid Training
  • Flexible Work Schedule
  • Benefits
  • Exceptional Pay Plan.
  • 401(k)
  • A Professional and Respectful Work Environment
  • Opportunity for advancement - lots of room to grow
  • Family owned
RESPONSIBILITIES:
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues.
  • Increase customer satisfaction by building customer relations.
  • Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers.
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
  • Have a Customer Service Background.
  • Customer Satisfaction and Quality Control Skills.
  • Automotive Service experience helpful.
  • Ability to concentrate and accomplish tasks despite interruptions.
  • Ability to perform a variety of tasks simultaneously.
  • Must be willing to submit to a background check & drug screen
Szott Auto Family Pride - Core Values

  1. Create Fun and Choose a Positive Attitude - Create a fun work environment and customer experience.
  2. Develop Open and Honest Relationships - Act with integrity, be compassionate, friendly, loyal, and make sure that you do the right thing. Treat your relationships well.
  3. Deliver WOW - Surprise customers and teammates by doing something unconventional, innovative and unexpected. Make their day.
  4. Encourage Constant Improvement - Embrace change and be determined to deliver excellence. Pursue growth through learning.
  5. Build a Can Do Team Spirit - Work together and always value passion, determination, perseverance, and a sense of urgency.
  6. Be Humble and Respect Everyone - Treat teammates, customers, partners and vendors, as you want to be treated. Always show appreciation for a job well done.
Date Posted: 18 March 2025
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