Job DetailsLevel Entry
Job Location Grand Island, NE - Grand Island, NE
Position Type Full Time
Education Level High School
Job Shift Swing
Job Category Customer Service
Description Sahling Kenworth is seeking a customer service focused individual to take on the Service Advisor role at the Grand Island location.Excellent starting wage and comprehensive benefitsoffered. We are a successful and growing dealer group with locations in over fourstates that is looking to add another valuable member to our high performing team.
Responsibilities:
• Create a positive initial contact with service customers
• Ensure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
Qualifications- Ability to work in a dealership environment with frequent exposure to weather elements
- Willingness and ability to work up to 12 hours per day as required
- Ability to sell service work
- Ability to work with customers in a variety of situations
- Good writing and communication skills
- Sufficient computer skills
- Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis