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Benefits:
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Responsibilities:
Provide Exceptional Customer Service 100% of the time (promptly answering phone calls and greeting customers professionally)
Note all customer concerns and associate with job line on repair order
Obtain the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Consult with technicians about needed repairs and customer concerns when the repair order is dispatched.
Look up labor times and communicate with parts department for accurate job estimates
Schedule appointments and manage customer expectations based on work schedule and parts availability
Promptly contact customers with service estimates by phone call and/or text message
Complete post service inspection after work is completed before customer pick up
Verify all documentation is correct (machine and customer information) and description of cause and correction is correctly notated on all repair orders.
Check the Parts Department for parts for work in progress on service repairs
Check for open recalls for vehicles in for service (vehicle history report every time)
Complete all Manufacturer and dealership training.
Coordinate with the Sales manager to promptly address internal repair orders for both new and used machines.
Assist with customer and internal warranty requests as needed
Other duties as assigned
Qualifications:
Prior service writer or technician experience preferred.
Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
Proficient in basic math and writing skills.
Excellent cash handling skills.
Excellent troubleshooting skills.
Proven customer service track record or obvious desire to provide next level customer service.
Comfortable in a high paced, competitive environment (all while actually ENJOYING your job ).
Pass drug testing, background investigation/interview and pre-employment assessment.
Benefits:
Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.
Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays
Internal Promotion Opportunities and Ongoing Training
Employee Discounts
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Shift:
Day shift
Work Days:
Every weekend
Monday to Friday
Work Location: In person
Date Posted: 23 April 2025
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