The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a
brand that honors the past, and is invested in the future.
Service Advisor Compensation and Benefits: - Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- Health Insurance
- Life Insurance
- Disability Coverage
- Dental Coverage
- Vision Coverage
- 401(K) Retirement Plan
- Paid Vacation
- Paid Holidays
- Provided Uniforms
- Contact Us For Details.
Service Advisor Responsibilities: - Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements: - Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
We offer a competitive salary and full benefits package after 30 days of employment, along with on the job training.
The Flood Auto Group is one of the premier new and used car dealerships for Ford, Lincoln, and Mazda. As well as being Rhode Island's only Ford Presidents Award Dealer. See what it means to work in a state-of-the-art facility in an environment that rewards quality and precision. If you are committed to helping customers keep their vehicles in top condition while working efficiently to minimize their waiting time, this is an excellent opportunity to learn and grow in a successful dealership.
All Applicants must be Professional, Courteous, Self motivated, Respectful, and Capable of Multitasking.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.