Automotive Service Advisor
Why Choose Mahalak Auto Group?
Mahalak Auto Group, a trusted and family-owned dealership since 1966, is seeking dedicated Automotive Service Advisors for our high-volume Service Departments in Polk County. We pride ourselves on a culture that values relationships with our employees, customers, and community. Join us and be part of a team that believes in mutual growth and success.
Exciting Benefits: - Generous Compensation Plan: Your hard work deserves great rewards.
- Degrees At Work Program: Earn while you learn. In partnership with Strayer University, we offer a 100% tuition and books coverage program. Ask our Hiring Manager for details.
- Comprehensive Health Benefits: Medical and Dental insurance to keep you and your family healthy.
- Secure Your Future: 401(k) Retirement Plan with Company Match.
- Holiday Cheer: Christmas Club with Company Match.
- Work-Life Balance: Enjoy Paid Vacation and Paid Holidays.
- Top-Notch Facilities: Work with state-of-the-art equipment in modern facilities.
Your Responsibilities: - Customer Engagement: Schedule appointments, meet, and greet customers with a friendly demeanor.
- Collaborate: Work with technicians and customers to identify maintenance needs using historical service data.
- Advise: Provide customers with necessary and suggested services, and inform them of current promotions.
- Estimate Costs: Calculate the cost of parts and labor, and clearly explain these to customers.
- Update Customers: Keep customers informed about the progress of their service orders.
- Ensure Quality: Check vehicle cleanliness and completion of all service items upon re-delivery.
- Customer Satisfaction: Review customer satisfaction surveys with the service manager and build long-term positive relationships.
- Meet Standards: Achieve the dealership's repair order production standards.
What We're Looking For: - Experience Preferred: Previous experience as a Service Advisor is a plus.
- Excellent People Skills: Strong customer service and interpersonal skills are essential.
- Ethical Standards: A good work ethic and the ability to pass a background test and drug screening.
- Team Player: Ability to work well within a team to provide the best customer service.
Join a Diverse and Inclusive Team: Mahalak Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to take your career to the next level? Apply now and become a part of the Mahalak Auto Group family where your growth and success are our priority.