Family owned & operated since 1941, M K Smith Chevrolet has one of the most loyal customer bases in Chino - focusing on our relationships and not the bottom line. We generate a high percentile of repeat and referral business, creating customers for life. As a result, our teams enjoy growth opportunities, advancement and fantastic compensation plans.
As an
experienced Automotive Service Advisor, you will own our customer's experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service.
What We Offer - Competitive Compensation Packages
- Excellent Opportunities for Career Growth
- Medical, Dental, Vision, Life and AD&D for both employee and family
- Vacation, Holiday, Illness PTO options
- Employee discounts
RESPONSIBILITIES: - Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
REQUIREMENTS: - Organized and friendly personality
- Dealership experience is preferred
- Knowledge of dealership drive lane
- Demonstrated ability to manage others
- Valid in-state driver's license