Service Advisor As a Service Advisor you will be responsible for providing exceptional customer service and guidance to clients regarding their vehicle maintenance and repair needs. You will serve as the liaison between customers and the service department, ensuring clear communication and efficient service delivery.
Benefits:
- Competitive compensation with Salary plus commissions
- Opportunities for professional growth and development
- Customer Satisfaction bonuses
- Health and wellness benefits
- Positive work environment
- Paid time off
Responsibilities:
- Assessing the service needs of customers and scheduling appointments
- Providing estimates and recommendations for repairs
- Explaining service options and costs to customers
- Coordinating with service technicians to ensure timely completion of work
- Following up with customers to ensure satisfaction and address any concerns
Requirements:
- Prior experience in customer service and automotive industry preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work in a fast-paced environment
- Menu Selling of service recommendations
About the Company:
Hi-Line Autohaus is a premier automotive dealership located in Charlotte, NC. We are committed to providing exceptional service to our customers and maintaining a positive work environment for our employees. Join our team and become part of a dynamic and rewarding company that has served the Charlotte Area for over 20 yrs.