CUSTOMER SERVICE ADVISOR Job Overview: - Answer phones
- Speak with customers with updating on current repairs, scheduling, etc.
- Speak with technicians regarding repairs
- Monitoring repair orders
- Excellent Customer Service
- Self-starter
Duties and Responsibilities: - Follow processes set forth to allow for efficient work
- Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base
- Take notes & enter digitally
- Keep up with schedules & relay info pertaining to said schedules
- Duty & responsibility to want to learn this industry to better serve our clientele
Skills and Qualifications: - Phone skills
- Computer skills
- Organizational skills
- Good communication skills
- Ability to work alone & as a team
- Problem solving skills
- Intelligently & calmly maneuver a fast-paced environment
- Ability to follow up & follow through with tasks
- Multi-task
- Multi-lingual is a plus, but not required
- Previous auto or truck service experience preferred
Pay and Benefits: - Paid Time off - 80 Hours in the first year
- Medical, Dental, Vision, Short and Long-Term Disability Insurance
- 401K with Employer match
- $50,000 company paid Life Insurance Policy
- Uniforms provided, cleaned & repaired at no charge
- Work Boot allowance
- Safety glasses allowance
- Friendly team-oriented work environment
- Paid training
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.