Service Advisor

The Service Advisor is a critical customer-facing role responsible for managing customer communication and administrative tasks in a power sports & power equipment dealership. This position serves as the primary point of contact between customers and the service department, ensuring high-quality customer service and efficient repair and maintenance processes. Responsibilities:
• Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of power sports and power equipment
• Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services
• Generate accurate service estimates and communicate repair recommendations to customers
• Maintain clear and comprehensive documentation of all service orders and repair work
• Process service paperwork, including invoicing, parts ordering, and warranty claims
• Manage customer expectations and provide regular updates on vehicle repair status
• Resolve customer concerns and maintain high levels of customer satisfaction
• Assist other team members within the dealership as needed Qualifications: Required Qualifications:
• High school diploma or equivalent
• Proven customer service experience, preferably in automotive or power sports industry
• Strong communication and interpersonal skills
• Basic computer skills and proficiency with service management software
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time management skills Preferred Qualifications:
• Previous experience in power sports, motorcycle, ATV, or marine dealership
• Technical understanding of power sports vehicles
• Certification in service writing or customer service
• Knowledge of manufacturer-specific service procedures Compensation: $40,000 - $65,000 yearly

• Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of power sports and power equipment
• Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services
• Generate accurate service estimates and communicate repair recommendations to customers
• Maintain clear and comprehensive documentation of all service orders and repair work
• Process service paperwork, including invoicing, parts ordering, and warranty claims
• Manage customer expectations and provide regular updates on vehicle repair status
• Resolve customer concerns and maintain high levels of customer satisfaction
• Assist other team members within the dealership as needed

Compensation:
$40,000-$65,000 per year