Service Advisor

Job Title: Service Advisor

Company: Celebration Chevrolet Location: 2001 South Havana Street, Aurora, Colorado 80014

Employment Type: Full-Time

About Us: At Celebration Chevrolet, we're dedicated to providing top-notch customer service and automotive care. We're looking for an outstanding Service Advisor who is committed to excellence and ready to take their career to the next level.

Job Summary: As an Exceptional Service Advisor, you will be the main point of contact for our service customers. Your role is to ensure every customer has a great experience, from scheduling appointments to explaining repairs and services.

Responsibilities:

• Maintain proactive and timely communications with clients and team members.

• Prepare for client service with a pre-write process to document client needs in advance of their arrival.

• Present service recommendations and service menu mileage offerings to 100% of qualified clients.

• Fully utilize digital systems for efficiency and accuracy.

• Achieve a world-class customer experience with a customer satisfaction score greater than 90%.

• Generate sales of more than 2.25 hours per repair order to meet client needs.

• Be an outstanding team member and provide excellent client service. Requirements:

• Experience as a Service Advisor in the automotive industry.

• Strong understanding of automotive systems and enjoy working around automobiles and great people.

• Excellent communication, customer service, and selling skills with a strong understanding of automotive systems.
• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency with computer software for scheduling and record-keeping.

• Valid driver's license with a clean driving record.

• Must be a non-drug user. We conduct hair follicle drug tests and maintain a drug-free workplace.

Compensation:

• Paid 5 percent of service labor gross and parts gross on tickets written.

• Responsible for not having excessive discounting or policy expenses.

Benefits:

• Work for a Bozarth-owned dealership with a 56-bay shop.

• Enjoy a newly remodeled, climate-controlled service reception area with dedicated advisor workspaces.

• Utilize a 12-car inside customer service vehicle reception area for vehicle walk-arounds.

• We offer full medical, dental, and vision coverage-including 100% paid preventive care, flexible PPO options, and free virtual care through Amaze Health. Our plans include access to a Health Savings Account (HSA), mental health support, and lifestyle discounts through BenefitHub. It's a benefits package designed to protect your health, your family, and your future.

• 401(k) retirement plan with company match.

• Paid time off and holidays.

• Ongoing training and development.

• Employee discounts on vehicles, parts, and services.

How to Apply: If you're ready to be an exceptional Service Advisor and join a winning team, please apply through our Indeed job posting or Join Celebration Chevrolet and take your career to the next level