Minimum Qualifications- Education: High school diploma or equivalent; additional education in business administration or related fields is a plus.
- Experience: 1-2 years in customer service or call center; experience in fleet operations or maintenance coordination preferred
- Service Writing Experience
- Customer service and organizational skills
- Basic knowledge of vehicle maintenance and repair processes
- Proficiency in data entry and fleet management systems
Summary: The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.
- Coordinate and manage maintenance and repairs with site managers and vendors.
- Compare repair times from different vendors.
- Ensure accurate data entry in the Fleet Management System (FMS).
- Verify warranties for repairs and parts.
- Assign repairs to preferred vendors with contractual agreements.
- Schedule services and confirm work completion with vendors.
- Update service records in the FMS for tracking and reporting.