Service Advisor Evans, CO

Job Details

Job Location
Evans CO - Evans, CO

Description

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America

Responsibilities:

• Listen to customers' concerns, issues, and questions
• Resolve customers' concerns and answer customers' questions to the your best ability
• Maintain a positive attitude and calmly respond to customers' complaints
• Open new customer accounts
• Using your knowledge of our products and services to provide in-depth information about available parts and service options to customers
• Recommend possible products to meet the customers' needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and the vehicle pick-up
• Managing and overseeing the branch's workflow and schedule
• Calling customers to advise them about service changes or car pick-up times
• Ensuring all details on services rendered and costs are related to customers and processing their payments
• Liaising with service technicians about parts ordering and ensuring parts are available when needed
• Checking in vehicles when dropped off
• Generating orders for services and inside sales

Preferred Qualifications:

• 1-3 years of experience as a Service Advisor in a dealership or auto repair center.
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Organized and detailed oriented
• Familiar with the software used to connect with customers and gather their information
• Familiar with Microsoft Office products (particularly Excel)
• Knowledge of applicable products and markets

Benefits:

BearCom wants to elevate your professional growth. We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You'll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

• 1-3 years of experience as a Service Advisor in a dealership or auto repair center.
• Personable and attentive
• Strong interpersonal skills
• Strong verbal communicator
• Organized and detailed oriented
• Familiar with the software used to connect with customers and gather their information
• Familiar with Microsoft Office products (particularly Excel)
• Knowledge of applicable products and markets