Service Advisor/Assistant

Job Title: Service Advisor/Assistant

Location: Rancho Mirage

Company: Ferrari of Rancho Mirage

About Us:
We are ultra luxury dealership that delivers nothing but the best customer service and sales.

Position Overview:
We are seeking an organized and customer-focused Service Advisor/Assistant to join our dynamic team. The ideal candidate will serve as the first point of contact for customers seeking service for their vehicles, ensuring a seamless experience from initial inquiry to final service completion. This role requires excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service.

Key Responsibilities:

- Greet customers in a friendly and professional manner, assessing their service needs and addressing any questions or concerns.
- Schedule appointments and manage service calendars to maximize service bay efficiency.
- Provide accurate estimates based on the service requested, ensuring transparency in pricing and time commitments.
- Communicate with technicians regarding customer needs and relay updates to customers throughout the service process.
- Prepare and maintain all service-related documentation, including work orders, invoices, and customer records in an organized manner.
- Follow up with customers post-service to ensure satisfaction and address any lingering concerns.
- Assist with inventory management, ensuring that parts and supplies are adequately stocked and available for service operations.
- Stay updated on product knowledge, service offerings, and industry trends to better assist customers and support the service team.
- Handle payment processing and ensure accuracy in billing.

Qualifications:

- High school diploma or equivalent; a degree in business, automotive technology, or a related field is a plus.
- Previous experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Proficient in using computer systems and software, including service scheduling and invoice processing tools.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organizational and multitasking skills.
- A positive attitude with a strong work ethic and commitment to customer satisfaction.

Benefits:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and advancement within the company.
- A supportive and collaborative work environment.

How to Apply:
If you are enthusiastic about providing excellent customer service and want to be a part of a dedicated team, we would love to hear from you. "Service Advisor/Assistant Application" in the subject line.

Ferrari of Rancho Mirage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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