About Us Steven Automotive Group is a family owned and operated business, who prides themselves on making sure our employees are happy and continue to foster professional development through paid training. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
This will be an entry level Service Advisor Apprentice position. We would like to hire someone to mold into our 'Top Dog' advisor and exceed all of our expectations. Do you take customer service seriously? Are you a hard worker dedicated to being better than you were the day before? If so, we want to meet YOU.
There is endless possibilities for growth in your career at Steven Kia. We are currently in the process of building a BRAND NEW facility and looking for the perfect individuals to complete our team of dedicated employees.
Benefits - 401(k) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Long & Short Term Benefits
- Accident Insurance
- Life Insurance
- Paid Training
- Opportunities for advancement
- Access to the latest automotive software
- Company & Family Summer Picnics
- Winter Holiday Party
Responsibilities - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications - Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Kind and caring personality
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.