SERVICE ADMINISTRATOR
OTE: £35,000pa
Service Administrator Job Details
Basic Salary: £29,000pa + £2000 Bonus Potential & Additional Commission
Working Hours: 08:00-16:30 & 1 in 3 Saturdays 07:00-12:00
Location - Feltham
My client is looking for an organised and hard-working individual with a friendly manor who will be acting as the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Roles & Responsibilities
Welcome customers to the Branch & maintaining customer waiting area.
Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Assist in any area of Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning.
Updating customers as directed by Service Team.
Inform customer of outstanding campaigns and arrange for work to be completed
Engagement in personal development plan to Service Advisor Accreditation.
Build rapport with all staff and customers
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Skills and Qualifications
Excellent organisational skills
Previous motor trade experience is preferred
Previous administration experience essential
Good knowledge of IT Office software
A keen eye for detail
Please contact George Skills
Please reference job number: 51417
We are also looking for candidates with the following skill sets: HGV Technicians, LCV Technicians, MOT Testers, Service Advisers, Parts Advisers, Sales Executives and more.
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