Summary
Motus Commercials located in Burton On Trent is on the lookout for a dedicated Administrator to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
5 days per week Monday and Wednesday 7.00am - 15.30pm and Tuesday, Thursday, Friday 9.00am - 17.30pm
Salary - 27,000 - 30,000
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
Holiday allowance of 23 days plus bank holidays rising to 25 days
A pension that pays through salary sacrifice
BUPA medical insurance discounted scheme
Life assurance 2 x salary
Career development pathways
Vehicle purchase discount
Employee discounts with the Network Benefits
Employee assistance programme
Colleague introduction award
Great career development
Onsite mental health first aiders
Seminars providing education on mental, physical and financial wellbeing
Being Brilliant Awards
Engagement & Charity Events
Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
As a Service Administrator at Motus Commercials in Burton On Trent we will be looking for you to be able to demonstrate:
Desire to work in a fast paced, demanding environment
Experience working with retail and warranty systems/software
Be able to follow Manufacturer guidelines for claim input
Display a high level of customer service
IT Literacy
Brilliant levels of communication written and verbal
Enthusiastic, Team Player, Flexible.
To ensure profit opportunities are maximised and target month end WIP levels are achieved
Main duties will be:
We require an experienced Service Administrator who can provide administration support to the Service Department through numerous avenues, including retail invoicing using the dealerships management system. Supporting service reception, dealing with all customers enquires both face to face and by telephone in a professional and fair manner to ensure our customers are dealt with promptly and efficiently.
- Raise workshop estimates via systems internal and external
- Liaise with technicians and workshop controller over repairs and authority received
- Manage DafAid via portal and DafAid call centre whilst ensuring contact with DAFAid technicians
- Manage bookings for routine inspections and servicing
- Operating as invoicing cover at busy times to maximise monthly profit and ensure WIP levels are steady
- Phone customers to chase purchase order numbers
- To act as direct phone line cover in the event of all users being engaged as busy
- To act as front desk cover in the event of all users being engaged as busy
- To process monthly wages reporting directly to the Depot Manager
- To assist with general housekeeping duties required within the service administration office.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.
Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS BUR to 66777 or apply via the system and you can be assured your application will be acknowledged in a timely manner.