Service Administration Support Specialist- Temporary Winston Salem, NC 27103
NOTE: Relocation assistance is not available for this role. Candidates who do not currently live within 50 miles of Winston Salem NC will not be considered
Adaptec Solutions is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies.
JOB SUMMARY:
The Service Administration Support Specialist builds external and internal relationships that enable them to resolve any work order issues that delay billing. The Service Administration Support Specialist is responsible for ensuring the timely flow of work orders through the work order lifecycle after work has been completed by the Field Service team.
JOB DUTIES & RESPONSIBILITIES:
- Generate reports from Field Service Software and customer portals to manage any follow-up needed to ensure the flow of work orders through all steps of the work order lifecycle.
- Provide timely updates to customers on the status of the work order via email or notes in the customer portals.
- Prepare completed work orders for review by recording all labor, fees, parts, and materials based on current rate sheets and vendor invoices.
- Establish and grow relationships with customers, Service Supervisors, and Field Service Technicians.
- Assist Service Coordinators in resolving any work order billing issues on backlog and current work orders.
- Perform other duties as assigned by the Service Administration Sr Manager.
EDUCATION and/or EXPERIENCE:
- 1 year of customer service, order management, or billing experience.
- Or an Associate's degree or higher in business/technical trades.
- Or equivalent military experience.
SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:
- The ideal candidate will embody our company values of Accountability, Drive, Adaptability, Proactivity, Teamwork, Excellence, and Customer.
- Excellent organizational skills and attention to detail.
- Experience with Outlook, Word, and Excel.
- Strong communication and relationship building skills.
- Highly developed prioritization and time management skills
MEASUREMENTS OF SUCCESS:
- Reduction of work order billing backlog.
- Reduction in number of new work orders being added to work order billing backlog.
In compliance with pay transparency requirements, the wage range for this role is$18.00 - 20.00.The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, HSA/FSA accounts, 401(k) match, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.
Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that this position is not eligible for visa sponsorship; candidates must have valid work authorization to be considered.
Equal Opportunity Employer, including disabled and veterans.
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