YOUR MISSION (The Job Description): The Kassi Beach Club Server will play an important role in delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you. If you can communicate, coordinate, and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience.
THE NITTY-GRITTY (The Essential Job Duties): This role will work closely with Kassi Beach Club Manager and Supervisor to:
- Learn and retain food & beverage and menu knowledge
- Take and deliver food and beverage orders
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
- Clear tables, carry plates to dishwashing area
- Execute fabulous guest service
- Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
- Enthusiastically describe details of food dishes and beverages at time of delivery to guests
- Be a team player.
- Responsibility weekly requirement to post/share digital marketing on social media accounts as provided by Kassi Marketing
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For) - Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential.
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over-deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to inspire and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S - Ability to work a flexible schedule
- Current, legal, and unrestricted ability to work in The United States
- High school or equivalent education required.
- Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
- Preferred: 1-2 years' experience in a full-service restaurant or lounge
- Familiarity with superior customer service skills required
WOULD BE NICE TO HAVE'S - Comply with all safety and health department procedures, as well as all state and federal laws
- Maintain a neat, clean, and well-groomed appearance per hotel standards
- Adhere to hotel policies including but not limited to attendance, safety, behavior
THE WORKING CONDITIONS - Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
- Stand for periods of 8-10 hours
- Communicate clearly in verbal and written English
- Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
- Work in an environment that is subject to varying levels of cold, heat, sunlight, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position typically works outside and is subject to all weather. Proper clothing is provided
- Virgin Hotels Las Vegas is a pet friendly property. You may come in to contact with pet hair and dander
VALUABLE TRAITS - Proactive
- 50% logical / 50% creative
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible.
- Embody "great attitude."
- Results oriented
- Unwavering integrity and endless work ethic.
- Tenacious and self-motivated
This is not an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Kassi Beach Club reserves the right to make changes to the above job description whenever necessary.
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer