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Position: Server/Guest Experience Ambassador Location: Frankenmuth, MI Hours: Part Time Pay Rate: $15.00 Job Summary:
TheServer/ Guest Experience Ambassador reports to the Chef or Catering Manager and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service. Supports the set-up and breakdown of catering events,
Server Essential Functions and Key Tasks: - Serve food or beverages to customers and prepare or serve specialty dishes as required.
- Take orders from customers for food or beverages.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Ensure customers are satisfied with all aspects of service. Communicate with direct supervisor any customer service issues.
- May collect payments from customers.
- Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Assist with set-up/breakdown of all events.
- Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
- Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up server station, clearing tables and taking out trash.
- May wash pots, pans, dishes, utensils, or other cooking equipment.
- May assist in supporting culinary staff at numerous stations as directed.
- Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
- May perform other duties and responsibilities as assigned.
Work Environment: This job operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Required Education and Experience: - High school diploma or equivalent
- Previous experience in food service
- Previous customer service experience
Required Eligibility Qualifications: - TIPS Alcohol Certification