Senior VIP Marketing Host

Job Description

POSITION SUMMARY:

The Senior VIP Marketing Host generates revenue through development and servicing of relationships with existing and potential target guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability.

The position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction. Responsible for effectively handling guest complaints and discrepancies, assuring all guests are dealt with in an efficient and courteous manner.

GUEST SERVICE REQUIREMENTS:

• Provide a friendly, personal demeanor with a willingness to interact

• Provide professional and friendly guest services

• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Sell VIP table reservations at assigned venue and maintain a minimum number of sales per agreed upon

• Maintain the minimum revenue support weekly requirements at company venues other than your own

• All VIP table reservations must be entered into UrVenue including the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid

• All assigned data collection, marketing, and social media tasks must be completed per management's requests

• Maintain professionalism at the workplace and with co-workers and patrons

• Alert and get approval for all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you

• Be attentive to all company related events and upcoming venues and changes

• Maintain and meet all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins

• Keep a proper and professional appearance and attitude

• Responsible for maintaining the workstation / podium in a neat and orderly fashion

• Maintain and promote a friendly atmosphere for customers and staff

• Comply with added hours or time frame after scheduled shift as needed

• Provide customers with information and directions

• Inform management of any complaint, comments or incident

• Appear in dress code for all shifts at your scheduled time

• Comply with cross promotion of all venues and when needed

• Related duties as assigned

• Assists and/ or completes additional tasks as assigned
• Must promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position

WORKING KNOWLEDGE REQUIREMENTS:

• Proficient in UrVenue, Windows Office, Microsoft Office, Mac OSX, POS systems

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have good positive energy to make it through the day

• Must be able to read the computer monitors

• Must be able to print legibly for guests to read

• Must be observant and quick to respond to various situations

• Must be able to move quickly through work and set the pace in the office and/or venue

• Must be able to sit and/or stand for extended periods of time

• Must be dexterous and able to participate in all service aspects.

• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

• Must be able to push and lift up to 50 lbs.

• Ability to use hands to handle, or feel objects, tools or controls

• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

• Ability to talk, hear, taste, and smell

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small to Medium office environment

• Nightclub, bar, lounge and restaurant

• 25% Local Travel

• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

• Work varied shifts to include days, nights, weekends, and holiday

DISCLAIMER:

This job description is a summary of duties, which you as Senior VIP Marketing Host are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As an employee, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional duties, responsibilities, or projects without notice.

About Us

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Palm Tree Beach Club, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.