Senior Vice President, Strategy & Operations
About Leap Health
Leap Health exists to transform care for the patients who need it most - those living with complex, costly conditions that strain the limits of today's healthcare system. We bring specialty infusion services directly to patients, wherever it's most convenient, improving outcomes while reducing the burden on patients, families, and employers. By combining a patient-first care model with a radically more efficient supply chain, we drive better health outcomes and deliver millions in savings to large plan sponsors. Our mission: better care, lower costs, healthier lives.
We are a mission-driven, fast-moving team deeply committed to making healthcare more personal, accessible, and affordable. As we scale rapidly beyond 2 million eligible members in less than two years, we're looking for a Senior Vice President of Strategy & Operations to help power our next phase of growth.
Role Summary
The SVP of Strategy & Operations will be a critical leader driving both the design and execution of Leap's operating model. You'll oversee the end-to-end operations engine - from patient onboarding and care logistics to supply chain and revenue cycle management - while also helping to shape the broader strategy: how we accelerate innovation and build lasting market advantage.
This is a high-impact, high-visibility role, partnering directly with the CEO and leadership team to drive value creation at scale.
Key Responsibilities
Strategy & Leadership
• Serve as a key thought partner to the CEO and Board on company strategy, innovation, and operational scaling.
• Translate strategic priorities into operational reality - setting goals, processes, and structures to drive execution at pace.
• Identify and develop new opportunities for differentiation and growth, including partnerships, services, and platform extensions.
• Build and lead a high-performing team across operations, clinical delivery, product development and program management.
• Align company OKRs to individual KPIs and facilitate a performance-driven culture.
Operational Excellence
• Own the full patient, provider, and employer operational experience - ensuring safety, consistency, satisfaction, and scalability.
• Optimize systems and workflows across case management, nursing logistics, pharmacy coordination, patient communications, and billing.
• Drive continuous improvement and establish a fast feedback loop that leverages data to improve quality and speed.
• Develop playbooks and infrastructure for geographic expansion.
Data & Technology
• Shape internal tools, automation, dashboards, and data infrastructure that accelerate operational performance and product innovation.
• Build a culture of metrics-driven decision-making across the organization.
Compliance & Quality
• Ensure regulatory compliance across all markets and maintain a culture of patient safety and operational excellence.
• Build and oversee quality assurance systems that track and elevate patient outcomes and satisfaction.
What We're Looking For
• 10+ years in operational leadership roles, ideally in high-growth employer healthcare, pharmacy, or healthcare services.
• Track record of scaling multi-market operations rapidly and sustainably.
• Deep operational understanding of employer-sponsored healthcare, specialty pharmacy, or clinical service delivery.
• Highly analytical, systems-oriented thinker with a strong bias for action and iteration.
• Skilled at hiring, building, and leading distributed teams.
• Fast-paced leader who balances urgency with quality, and vision with operational discipline.
• Mission-driven, empathetic, and values humility and collaboration.
Why Leap Health
• Transform how care is delivered for patients with chronic conditions.
• Work with a talented, passionate, execution-focused team.
• Help shape a high-growth business with national impact.
• Competitive compensation, equity, and benefits.